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- Service Desk Assistant with Microsoft Certification-MSK Management
Service Desk Assistant with Microsoft Certification-MSK Management
- By Qatar Job Bank
- Published 06/19/2008
- Information Technology IT Jobs
Proven ability in the use of all pertinent software applications. Must be able to communicate via telephone, email, person-to-person moderately complex or technical information, compose correspondence and reports. Must demonstrate excellent customer service and team skills. Experience in desktop and networking support, IT concepts, and IT Service Desk software. Proficient with MS Windows and MS Office and anti-virus software. Must be able to think logically and act decisively in critical situations. Will be required to demonstrate sound troubleshooting skills and have the desire to follow a problem through to resolution.
Under the direction of the Service Desk Administrator, the primary function of the IT Support assistant is to deliver frontline user support related to nearly every service and system in the Co and its associates. Support may be given in person, remotely, via email or telephone and occasionally on-site. The IT Support assistant must be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies, and must possess the maturity and reliability to provide user support accurately and consistently.
Primary responsibility is user support and customer service. Be present and visible in the IT Service Desk and available to users requiring technical assistance.
Respond to questions from callers and walk-ins; remotely assist staff with technology problems in offices, classrooms, and residence halls; assist in person with problems in the computer lab.
Learn fundamental operations of commonly used software, hardware, and other equipment.
Follow standard IT Service Desk operating procedures; accurately log all IT Service Desk contacts using call tracking software.
Accept general responsibility for the computer lab and ensure that it is ready for use; stock paper and toner in printers, push in chairs, restart frozen computers, etc.
Manage the circulation of headphones, manuals, or other materials as appropriate.
Attend all IT Service Desk training sessions.
Become familiar with available help resources; stay updated on technology changes or problems.
Maintain reasonable discipline and decorum in the IT Service Desk and computer lab areas.
Other duties as assigned by the IT Service Desk Administrator.
Member of a support team providing day-to-day workstation and user support.
Answer, evaluate and prioritize incoming calls and requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Escalate or correctly route issues to the appropriate IT personnel.
Under the direction of the Service Desk Administrator, the primary function of the IT Support assistant is to deliver frontline user support related to nearly every service and system in the Co and its associates. Support may be given in person, remotely, via email or telephone and occasionally on-site. The IT Support assistant must be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies, and must possess the maturity and reliability to provide user support accurately and consistently.
Primary responsibility is user support and customer service. Be present and visible in the IT Service Desk and available to users requiring technical assistance.
Respond to questions from callers and walk-ins; remotely assist staff with technology problems in offices, classrooms, and residence halls; assist in person with problems in the computer lab.
Learn fundamental operations of commonly used software, hardware, and other equipment.
Follow standard IT Service Desk operating procedures; accurately log all IT Service Desk contacts using call tracking software.
Accept general responsibility for the computer lab and ensure that it is ready for use; stock paper and toner in printers, push in chairs, restart frozen computers, etc.
Manage the circulation of headphones, manuals, or other materials as appropriate.
Attend all IT Service Desk training sessions.
Become familiar with available help resources; stay updated on technology changes or problems.
Maintain reasonable discipline and decorum in the IT Service Desk and computer lab areas.
Other duties as assigned by the IT Service Desk Administrator.
Member of a support team providing day-to-day workstation and user support.
Answer, evaluate and prioritize incoming calls and requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Escalate or correctly route issues to the appropriate IT personnel.
| Profile | Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others. Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired. Minimum of 3 years Computer Hardware Diploma Minimum of Microsoft Certified Professional (MCP) Microsoft Office and Window 2000 and XP Professional, Symantec anti-virus. |
| Experience | 2 - 6 years |
| Education | Basic - Bachelor of Science ( Computers ) |
| Nationality | Any Nationality |
| Gender | Male |
| Reference Code | QO3 |
| Name | Vengal Sojy Oommen - Business Consultant |
| vengal.oommen@itpeoplegulf.com |
Comments
Comment #1 (Posted by Diederik Gerverdinck)
I've worked already in Doha for a couple of months as an IT expert. I like the city and I'm willing to return. Please inform me about the job in more detail.
Comment #2 (Posted by HANANE ELKABBAJ )
Im looking for any job that fit my quialification
Dear sir:
I am hanane elkabbaj holding a Moroccan nationality, aged 31 years old and I have got my baccalaureate option "modern literature", I have DIPLOMA IN BUSINESS DATA PROCESSING & MANAGEMENT from Higher School of Data-processing Networks & Management. I speak English fluently, French, and of course my mother tongue Arabic.
I am looking forward hearing from you soon. Thank you for your understanding. Enclosed is a copy of my resume, which more fully details my qualifications for the position.
Other skills:
Ability to speak a foreign language.
Excellent communication skills and a clear speaking voice.
Have the ability to deal with difficult situations with tact and diplomacy.
Have good computer skills, maintenance& customer service industry
Office & administration skills & Ability to work with teams.
Sincerely,
HANANE ELKABBAJ
Damas street
Elkassam, N°28
Settat, Morocco
0021218434385
Height 164
hanane_elk@hotmail.com
Comment #3 (Posted by Mallika)
• 4 Years and 4 months of total work experience. • 1 year Experienced in Software Development. • Experienced in Black Box Testing and Knowledge in White Box Testing. • Experienced in Functional and UI Testing. • Experienced in Testing Client-Server and Web based applications. • Experienced in testing the Performance of the ORACLE Database and Mysql Database. • Experienced in Preparing Test Plan, Test Cases and Test Summary Reports. • Experienced in writing Test Automation Scripts. • Experienced in Automated Tool WinRunner 7.5. • Experienced in Bug Tracking Tool Bugzilla. • Actively participated in Code Reviews. • Knowledge in LoadRunner, QTP, Silk Test 5.0 and Astra Quick Test 1.0 • Knowledge in Basic Networking and Hardware. • Experienced in leading a team and managing a record of their activities in their respective projects. • Handled the responsibility of writing Daily, Weekly and Monthly Reports of all the projects of the team. • Actively participated in managing and controlling the Process using SCRUM Methodology. • Knowledge of Microsoft Windows, MS Office. • Experienced in Recruitment Process. • Knowledge in Professional Web Designing Technical Summary: • DOS and UNIX. • Microsoft Windows 98, ME, 2000 (Professional & Server) and XP (Professional &Home). • C, C++, VC++ ,Visual Basic 6.0, ASP .NET. • Oracle. • Shell and Perl Scripts, HTML. • Basic Networking and Hardware Concepts. • Macromedia Flash, Dreamweaver
E-mail – mallikav4u@yahoo.co.in
Comment #4 (Posted by rakesh.raiker)
Hi,
I am currently working for a fortune 500 company in mangalore, india. The role is as a technical remote support for a US based company.
The work function is to take calls and figure out ways to troubleshoot any kind of desktop, connectivity, server related, group policies and all aspects of working in a corporate environment.
I am well versed in Networking and system functions and providing solutions realtime and have been teaching and training on the same topics (Hardware, Networking, MCSE).
I am willing to relocate at the earliest, so do let me know more about the job profile you are looking for so as to process the intake at the earliest.